Support

Corporatec clients can choose from a range of Service Level Agreements (SLA) or can choose to design their own customised SLA.

Service Levels:
Platinum - 15 minute same day response for onsite support.
Premier - 30 minute same day response for onsite support.
Level 1 - 1 hour same day response for onsite support.
Level 2 - 4 hour same day response for onsite support.
Level 3 - 9 hour same day response for onsite support.

All SLA's provide the following basic services as standard:

1st Line Help Desk Telephone Support and Remote Access Management. 09.00 to 18.00 Monday to Friday (5-day cover);out-of-hours service to be agreed between Client and Engineer. 7-day, 24-hour fault call logging. 7-day, 24-hour onsite maintenance and support (out-of-hours and weekend onsite services charged at premium rates). Proactive local and remote monitoring of network. Minimum of 1-hour per week onsite service and preventative maintenance, back-up/restore tests, documentation, etc. Fault diagnosis, repair and modifications. Vendor support management, e.g. Hewlett Packard, DELL, Microsoft, etc.

You'll receive a true plug and play solution with the added benefit of fast turnaround service to meet even the most demanding schedules.